Experience

Fortune 500 e-commerce client needed AI-powered marketing optimization at scale. Led 8-person engineering team delivering end-to-end ML architecture on Snowflake and GCP.

• ✓ Delivered 20% increase in marketing decision-making efficiency through production Bayesian LTV, MMM, and retention models influencing $100M+ ad spend
• ✓ Launched AI-powered mass customization platform improving lead quality and conversion within 3 months; built scalable APIs enforcing SLAs and resiliency
• ✓ Established enterprise MLOps standards (training pipelines, CI/CD, drift monitoring) and dbt conventions; reduced pipeline incidents and accelerated feature throughput

Real-time communication platform (video, voice, messaging) serving 200+ enterprise customers. Built data engineering function from zero and launched Agora Analytics product.

• ✓ Launched Agora Analytics data product creating $5M+ ARR expansion opportunity; partnered with Sales, Marketing, and Product to deliver in 90 days
• ✓ Built fraud detection ML pipeline cutting incident response time 30% and false positives 15%; improved platform trust and reduced support costs
• ✓ Unified Salesforce CRM and AWS product telemetry with Databricks Unity Catalog; delivered single customer view and 20% faster SLAs; reduced cloud spend 18%
• ✓ Hired and led 4-person engineering team; established sprint cadences, dbt standards, and ML testing frameworks cutting data defects 35%

Healthcare and life sciences AI practice serving Fortune 500 clients. Led architecture and delivery of multi-cloud ML platforms (Azure, Salesforce integration).

• ✓ Led 5-person team building clinical AI for Pfizer cancer biopsy triage on Azure Databricks; reduced screening cycle time 40% with auditable MLOps for compliance
• ✓ Designed multi-cloud reference architecture connecting Salesforce CRM to Azure/Databricks; achieved ~25% cost reduction through platform optimization in 4 months
• ✓ Established reusable MLOps backbone (MLflow, Azure ML, model registry, drift monitoring) enabling safe rollouts with reproducible experiments and audit-ready lineage

E-commerce data platform for retailers. Led 6-person team architecting Customer Data Platform (CDP) integrating Salesforce, commerce, and operations on GCP.

• ✓ Built CDP featured on Google Data Analytics blog; unified customer, order, and product models enabling propensity scoring and next-best-action; reduced operational workload 30%
• ✓ Generated $20M+ GMV across retail partners through enhanced supply chain connectivity and AI-powered marketing activation via reverse-ETL to Salesforce
• ✓ Optimized platform economics reducing compute costs double-digits while maintaining sub-second BI response times; implemented governance and privacy controls accelerating partner onboarding

Multi-channel e-commerce platform connecting retailers and suppliers. Built commerce data platform unifying EDI, API, and telemetry data on AWS.

• ✓ Built commerce data platform generating ~$20M GMV through enhanced retailer-supplier connectivity and supply chain visibility
• ✓ Reduced integration time ~50% through standardized data contracts and versioned APIs; cut break/fix incidents via schema evolution guardrails
• ✓ Implemented near-real-time order lifecycle tracking with Kinesis and Lambda; improved SLA adherence and downstream analytics reliability

Built telemetry and analytics platforms for Microsoft Office and Microsoft Store. Early cloud data warehouse work on Azure Cosmos NoSQL.

• ✓ Built Microsoft Office telemetry data warehouse on early Azure Cosmos; improved data accuracy ~30% enabling cohort analysis driving product decisions
• ✓ Created tagless event-capture framework for Microsoft Store; auto-inferred interactions and powered influencer clustering for targeted activation
• ✓ Established dual data-modeling standards (star schemas + document models) with PII governance; improved analyst self-serve and query performance